Contact & Support

Welcome to APALUS Support.

If you need help with one of our products, our team is here to assist you.

How to contact us

Customer Care
service@apalus.com

Wholesale Inquiries
sales@apalus.com

Business Hours
Monday–Sunday, 09:00–18:00 CET

How we can help

We provide support for:

• Installation guidance
• Product setup questions
• Troubleshooting
• Product usage questions
• General support after purchase

Before contacting us

To help us assist you as quickly as possible, please include:

• Product name
• Product size or variant
• Marketplace or country of purchase
• A short description of the issue

Response time

We aim to respond within 24–48 hours.

Privacy

For more information about how we collect and use personal data, please see our Privacy Policy.

Company Information

APALUS (operated by shenzhenshiouleikejiyouxiangongsi)
yaohuachuangjiandasha1102B12, shennandadao6023hao,
tiananshequ, shatoujiedao, futianqu
shenzhen, guangdong, 518000, CN